Microsoft botched all aspects of Exchange outage response

Oleh: admin
June 27, 2014

Microsoft blew it Tuesday whenever its Exchange Online hosted email service proceeded to go dark for much of the business day, an expert stated. But he wasn’t referring to Exchange’s technical failure.

“Three hundred plus sixty-four days of excellent service can be undone over the 365th if a company doesn’t communicate effectively, ” said Gene Grabowski, senior strategist at Levick, a Washington, D. C. firm that specializes in crisis communications.

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